Dear Customers,
Thanks very much for choosing us! Please read the following carefully:
After some difficult situations that we have faced in Cusco due the strong rains in cusco also in the inca trail and other tours alternatives we decide that We urge you read carefully this terms and conditions
The Peruvian system of services and products sometimes differs to that in your home country. We strongly suggest you read the following carefully.
Travel in Peru: Innova Travel Peru Based on getting to Machu Picchu operates in regions where standards of accommodation, transport and services might not be those you would normally expect. However we strive, with all due care and skill, to provide the best services for our tourists. Travelling in Peru requires flexibility, patience, broad-mindedness, good humour and understanding that changes may be made without notice due to circumstances beyond our control (Force Majeure - see below). By booking any of our tours you agree with us making necessary changes without liability.
FORCE MAJEURE: This is any event that we could not, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, we will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!)
Travel Insurance: We strongly advise you to get travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/ policy number to our offices. We recommend:
Risks: By booking any of our adventure trips (Inca Trail to Machu Picchu, Salcantay, Ausangate, Choquekirau trek etc.) you assume the risks associated with them. For these we accepts no responsibility.
Sending your personal details for Booking: your passport number must be a valid one, please advise us if you have or will change your passport after booking the tour (Inca Trail authorities are not very nice when checking passports at the control at Km 82). ISIC card (if applicable) must also be valid at the time of commencing your Inca trail.
Making a Reservation (Deposit):
To secure a reservation of a tour package, it is necessary to make a payment of: 50% of TOTAL package cost, the balance will be paid upon arrival in Cusco.
Student rate, in order to obtain this discount you must have a valid isic card. It is important you scan and e-mail this to us at the time of booking.
Deposit can be done through: All Transaction fees are covered by the client and it is not included in our tours prices.
The night before your trek there will be a pre-trek talk (brieffing) in our office at either 6 or 7pm (exact time will be confirmed).
Payment of Final Balance: We require you to pay your final balance in our offices at least 48 hours before your trek leaves. Currently, we accept cash only. We maintain the right to cancel your trek upon failure to make payment in this time-frame if you have not previously advised of a delayed arrival etc. (currentely $1 USA = 3.16 soles - march 27th 2009)
Final balance can be paid in cash.
Cancellations:
(1) Deposit sent for booking is Non-refundable or transferable.
(2) We must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail or fax.
(3)Once final balance has been paid: We will not be able to refund your trek payment for cancellations. There will however be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bust ticket).
(4) A claim letter for your insurance company can also be provided by us upon request.
VERY IMPORTANT: We strongly suggest staying at high altitude (above 3000 metres - in Cusco or another high altitude city) for 3 to 4 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful please ask your doctor for prescription.
Thanks again for choosing us and have a wonderful trip!
Innova Travel Peru EIRL.
